Kinetica Support

Get help from a Kinetica Genius

Find us on Slack

Kinetica’s Community Slack group is also monitored by Kinetica Geniuses. Post questions 24/7.

Ask a Question Anytime

Web based chat is available throughout this site, the documentation, and within Kinetica Cloud. We do our best to answer your questions promptly.

Enterprise Assistance

Rapid Response

Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.

Tickets can be submitted by email or through the Kinetica Support Portal.

Training Workshops

Take advantage of customized workshops to get your team up to speed and productive. The ‘Quick Start’ and ‘Art of the Possible’ workshops will open new doors to performant analytics.

Kinetica Experts

Kinetica Engineers can accelerate your project with expert guidance or hands on assistance. Learn from the experts the potential of Kinetica – real time, temporal, geospatial, graph, vector search, and language to SQL analytical techniques.

Kinetica offers three tiers of support that align with your business needs.

Feature	Basic	Standard	Premium
Community Slack Support
Access to Kinetica Knowledgebase
Access to Kinetica Support Portal
Response SLAs
Support in your local timezone
Coverage off-hours and weekends
Follow-the-sun case management
Shorter response SLAs
Monthly incident reporting
Quarterly health check and service review